FAQ

Orders placed

Can I cancel my order?

You need to contact us as soon as the order has been submitted at maria@poshmere.com. 

I put the wrong address in my order, what should I do?

You need to contact us as soon as the order has been submitted at maria@poshmere.com 

I order the wrong size or color, what should I do?

You need to contact us as soon as the order has been submitted at maria@poshmere.com

 

Return/Refund

Do you offer returns?

Returns on unworn, unwashed, Fragrance-free items, in its original packaging with tags still attached. We accept returns for STORE CREDIT ONLY. 

Do you offer refund on shipping on return items? 

You are responsible for shipping charges (original and return). 

Do you offer exchanges?

You need to contact us at maria@poshmere.com 

My items arrived damaged, what should I do? 

You need to email us at maria@poshmere.com within 2 days of receiving your order, please provide your order number along with multiple photos of the damaged item.

I received incorrect items in my order, what should I do? 

You need to email us at maria@poshmere.com within 2 days of receiving your order, please provide your order number along with a photo of the incorrect item you received.

 

Shipping

How much is shipping? 

Domestic shipping is calculated based on weight and size of packaging at checkout, and FREE for orders over $150!

I placed an order when will I get it?

YAY! Orders ship from our POSHMERE office in CA in 1-3 business days from when the order is processed. Orders placed Friday after 12 p.m., Saturday and Sunday are processed and shipped the following week. For domestic orders, USPS delivers shipments in 2-6 business days.